Interactive training that transcribed
Customer Satisfaction Records
Experimental format,
which no one has tried before. Real results that no one expected.
We turned the training into an interactive story filled with courier slang, boyish humor and unexpected situations. We let the participants of the training decide on its course. For an even more immersive experience, the video is shot from a first-person perspective. The surprisingly successful experiment subsequently transformed into an international educational platform with positive results in 5 markets of Europe.
Creative solutions,
whose results exceeded expectations
Customer Satisfaction
NPS
in the CEE region
Vít Řezníček | Marketing Manager | DPD Czech Republic
Our strategy?
Turn training into interactive entertainment
What to do with the parcel?
za plot
zákazníka
na depo
Pipeline videos:
thoughtful mechanism of an interactive story
What is the life of a courier?
Come on in!
We wanted the couriers
they laughed. And they laughed more,
than we expected.
trained couriers
In Velké Přílepy, CX training took place with 100% participation and the message definitely fell on fertile ground.
This is really cool! :-) I am sure that all couriers will like it. I laughed out loud while I was watching it.
The first emotion was simply surprise. I have never experienced couriers being able to absorb any of the educational activities as they did with interactive CX video. To get the full attention of the courier through classical training is almost impossible.
CX workshop in Hradec Králové delivered a message
and well entertained!
500 03 Hradec Králové
